Communication Skills for IT Specialists

Providing high scaled business solutions

Is this for you?

The aim of this course is to learn how to communicate successfully while managing projects and people within the IT industry.

About this course

The world of IT can be confusing if you don’t speak the language, so our Communication Skills for IT Specialists course is designed to help you effectively engage with all types of audiences.

This highly informative course will enable you to manage and build positive relationships throughout any organisation as businesses continue to embrace new technological advancements.

To be a great communicator you need to be able to first of all understand the theory behind good communication and the positive results it brings. You’ll learn great negotiation and listening skills, together with assertiveness training and how to manage resistance and conflicts.

What’s more, to truly add value, you’ll learn how to harness your creativity, create impactful presentations and discover the secret behind selling your ideas with passion.

Benefits: –

• Increased earning potential with clear communication skills

• The ability to manage communications within your organisation and IT department

• The flexibility and value of a self-study course designed to enable you to work at your own pace

• The opportunity to gain the widely recognised Firstlincoln Training Certificate

There are three sessions within this course: –

Session 1: Importance of Communication Skills, Foundations of Effectiveness, Communications Theory, Assertiveness, Listening Skills, Effective Listening Techniques, Personality Types, Conflict Resolution.

Session 2: Negotiation Skills, Negotiation Tips and Techniques, Translating Your Knowledge, Accountability and Trust, Building Rapport, Repairing Damaged Relationships, Effective Written Communications, Types of Writing.

Session 3: Preparing the Presentation, Delivering the Presentation, Creative Communications Management, Creativity Techniques, Value-Added IT, Value Quantifier, What Managers Buy, Selling Solutions, Developing Communication Channels.

Aims and Objectives

This course has been create specially for IT Specialists to help them improve their communication skills in everyday dealing with colleagues and clients

Pre-Requisites

Prior to the course it would be preferable if you had some computer experience and the willingness to engage in communication and negotiation exercises.

Career Path

Gaining valuable IT-related certifications will show employers you’re serious about your career progression. If you’re keen to work as an IT Support Engineer or Help desk Engineer for example, being able to effectively communicate with your customers is a must.